Privacy Policy for Breaking Bands Festival App

Introduction

This Privacy Policy explains how the Breaking Bands Festival App handles data. The app is designed to provide festival information while respecting your privacy.

Who We Are

The Breaking Bands Festival App is distributed, developed and maintained by Heartwork Ltd on behalf of Breaking Bands Festival owned and operated by Breaking Bands Ltd. The festival takes place at Stoke Prior Sports & Country Club, Westonhall Rd, Stoke Prior, Bromsgrove, B60 4AL, UK

Information We Collect

The Breaking Bands Festival App is designed with privacy in mind and collects minimal information:

Local Device Storage

• Reminders and Preferences: If you set reminders for performances or customise app settings, this information is stored locally on your device and is not transmitted to our servers.
• Cached Content: To improve performance, the app may temporarily store festival information (schedules, lineup details, etc.) on your device.

Data Transmitted to Our Servers

• Network Connectivity Information: When checking connectivity, the app transmits basic network information (connection type, connection status) to our servers.
• API Requests: When fetching festival data (schedules, lineup, news, etc.), your device makes requests to our servers which include standard technical information such as:
  • Device model and operating system version
  • App version
  • Network type (WiFi, cellular)
  • Request timestamps

Limited Device Information

• Basic Device Data: When you use our App, we collect basic device information (such as device model and operating system) to ensure the app functions properly and to troubleshoot technical issues.
• Location Services: The app does not actively track or store your location. When you use map features, you will be directed to your device's map application or a web-based map service.

How We Use Information

Any information collected is used solely to:

• Provide festival information and functionality
• Enable local notifications for reminders you set
• Improve app performance and fix technical issues
• Monitor and maintain network connectivity
• Diagnose and troubleshoot technical problems
• Ensure proper app functionality across different devices and operating systems

Data Sharing

We do not share any personal information with third parties for marketing purposes. The app does not require you to create an account or provide personal details.

Third-Party Service Providers

We use certain third-party services to help operate our app:

• Hosting and API Services: The technical data transmitted when you use the app (such as device model, operating system, and network information) is processed by our hosting providers to deliver content and maintain service functionality.
• Expo Services: As our app is built using the Expo framework, certain anonymous usage and performance data may be collected by Expo to help maintain and improve the framework's functionality.

These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

Data Security

Your data security is important to us:

• Local Storage: Most of your data remains on your device, including preferences and cached content.
• Data Transmission: When data is transmitted between your device and our servers, it is protected using industry-standard HTTPS encryption protocols.
• Server Security: Data received by our servers is stored securely with appropriate technical and organisational measures to prevent unauthorised access.
• Retention: We only retain technical data for as long as necessary to provide the service and troubleshoot issues.

Data sent to your device from our server is cached and stored on your device enabling you to view festival information offline.

Your Rights and Choices

You can:

• Control app permissions through your device settings
• Clear local data by clearing the app's cache or uninstalling the app
• Disable notifications through your device settings

Children's Privacy

Our App is not directed to children under the age of 16, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App.

Your Rights Under UK Data Protection Law

Under UK data protection law, you have rights regarding your personal data. Since our app collects minimal information and primarily uses local storage, most traditional data subject rights (such as access, correction, and deletion) are directly under your control through your device settings. However, you always have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, if you have concerns about our data practices.